Deja Vu All Over Again
Feeding Frenzy Returns To BPOs
By Scott Newman
CEO
Transparent BPO
With tireless regularity, the customer care sector is undergoing its predictable feeding frenzy. Once every decade, large, global corporations with thousands of agents spread throughout countless time zones consume smaller, midsized customer care providers.
It happened about ten years ago right after the financial collapse when a series of BPO companies were acquired by larger counterparts. The larger transactions of the day stole the headlines, including HP’s acquisition of EDS, or Dell snapping up Perot Systems or even Xerox’s $2.6 billion purchase of ACS – but a host of non-household brands were being acquired in the background as well.
And it’s happening again.
Read the full blog here.