Each year, new trends emerge that contact center executives must pay attention to, and 2020 is no different. Here are seven trends that will impact centers this year and the foreseeable future.

Customer satisfaction with contact centers is down. Turn that around this year with these five ways. Read More>>

More on 2020 Trends from Around the Web

• The Future of Customer Service: 12 Trends to Test in 2020
• What 2020 Call Center Trends Should Inform your CX Strategies?
• 10 top predictions for the Contact Centre of 2020

Transparent BPO Resources

• Site Visit Guides: Informative guides help you select the contact center that best fits your needs
• White Paper: Contact Center Diversification: The Cost-effective Solution to Agent Attrition
• Blog: Subscribe to our blog, Outsourcing Insights  

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